Thank you for visiting our store. Please read our shipping policy carefully before placing your order.
All orders are processed within [3–5] business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has shipped.
Shipping rates are calculated at checkout based on your location and selected shipping method.
| Region | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| United States | 7–15 business days | From $15 / Free over $39.99 |
| Europe (EEA) | 10–20 business days | From $15 / Free over $39.99 |
| United Kingdom | 10–20 business days | From $15 / Free over $39.99 |
| Australia / New Zealand | 10–20 business days | From $15 / Free over $39.99 |
| Rest of World | 15–30 business days | From $15 |
Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website. Please allow up to 3–5 business days for tracking information to update after shipment.
We ship internationally from [China / your country]. Your order may be subject to import duties, taxes, and customs clearance fees imposed by your country's customs authority. These charges are not included in our product prices or shipping fees and are the sole responsibility of the customer.
We are not responsible for delays caused by customs processing. If you are unsure about applicable duties or taxes, please contact your local customs office before placing an order.
We are not responsible for shipping delays caused by customs, weather, carrier issues, or other circumstances beyond our control. If your order is significantly delayed, please contact us and we will do our best to assist you.
If your tracking shows your package as delivered but you have not received it, please:
We will work with you to investigate and find a resolution.
If you are located in the European Economic Area (EEA), the following additional disclosures apply in accordance with EU consumer protection law (Directive 2011/83/EU):
We will deliver your order within the estimated timeframe shown at checkout. If we are unable to deliver within the agreed timeframe, we will notify you promptly. You have the right to cancel your order and receive a full refund if delivery is significantly delayed beyond the stated timeframe.
As we ship from outside the EEA, your order may be subject to customs duties and import VAT upon arrival in your country. These charges are determined by your local customs authority and are not collected by us. The total price displayed at checkout does not include these potential charges.
Please check with your local customs office for estimated import fees before ordering.
If there is a change or delay to your order after it has been placed, we will notify you as soon as possible via the email address provided at checkout.
If you have any questions about your shipment, please contact us:
Email: support@shopflatbackstuds.com
Business hours: Monday–Friday, 8 am - 22 pm
We typically respond within 1–2 business days.
Comfort-First Flat Back Earrings in Sterling Silver Minimal, secure, and made for everyday wear. Discover sterling silver flat back earrings designed for sensitive ears, comfortable sleep, and effortless styling.
